Welcome to YoYoRoMall, operated by Hangzhou Xuankaizi Advertising Co., Ltd. ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of our website https://yoyoromall.com (the "Site") and all products, services, and purchases made through the Site.

By accessing or using our Site, placing an order, or purchasing our products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

1. Scope of Terms

These Terms apply to:

• All users, customers, and visitors of the Site, including both business and individual customers
• All purchases, orders, and transactions completed through the Site
• All content, features, and services offered on the Site

To use our Site and make purchases, you must be at least 18 years old, or have the legal capacity to enter into a binding contract. You represent and warrant that you meet these eligibility requirements.

2. Products and Services

We offer premium crinkled leather bags, including hobo totes, sling crossbodies, shoulder bags, and related accessories. All product descriptions, images, and specifications on the Site are for reference only and may vary slightly due to manual measurement, lighting, or production batches.

We strive to ensure product availability, but we reserve the right to discontinue any product at any time, without prior notice. We do not guarantee that all products listed on the Site will be in stock at the time of your order.

3. Pricing and Payment

• All prices on the Site are listed in USD, inclusive of applicable taxes, and exclude shipping fees (which are calculated at checkout)
• Shipping fees are non-refundable, except in cases of our error (wrong item, defective product)
• We accept payment via PayPal, credit/debit cards, and other secure payment methods displayed at checkout
• Payment is charged in full at the time of order placement, and orders will not be processed until payment is confirmed
• We reserve the right to adjust prices at any time, but price changes will not affect orders that have already been confirmed and paid for

4. Order Process

• To place an order, select the product, add it to your cart, and complete the checkout process with accurate shipping and payment information
• A contract between you and us is formed when we send you an order confirmation email, not at the time of order placement
• We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to: suspected fraud, incorrect pricing, product unavailability, or violation of these Terms
• If we cancel your order, we will issue a full refund to your original payment method within 5-10 business days

5. Complaints and Warranty

• To submit a complaint, contact us at HangZhouBAG@outlook.com with your order number and details of the issue
• We offer a 30-day return policy for eligible products, as detailed in our Return and Refund Policy
• For defective or non-conforming products, we will provide a full refund, free replacement, or repair, at your option
• Warranty does not cover damage caused by misuse, accident, normal wear and tear, or unauthorized modification

6. User Obligations

• You agree to provide accurate, complete, and current information for all orders, accounts, and communications
• You agree to use the Site only for lawful purposes, and not to violate any applicable laws or regulations
• You agree not to misuse the Site, including but not limited to: hacking, spamming, distributing malware, or interfering with the Site's functionality
• You are responsible for maintaining the confidentiality of your account information and all activities conducted under your account

7. Intellectual Property

All content on the Site, including but not limited to text, images, logos, designs, product descriptions, and software, is the exclusive property of Hangzhou Xuankaizi Advertising Co., Ltd. and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or use any content from the Site for commercial purposes without our prior written consent. Any unauthorized use of our intellectual property is strictly prohibited.

8. Liability and Force Majeure

• Our total liability to you for any claim arising from these Terms or your use of the Site is limited to the total amount you paid for your order
• We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, business interruption, or data loss
• We are not liable for any delays or failures to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, war, government actions, supply chain disruptions, or courier delays (force majeure)

9. Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles.

Any dispute arising from these Terms or your use of the Site will first be resolved through good-faith negotiation. If negotiation fails, the dispute will be submitted to the competent court in Hangzhou, Zhejiang Province, China, for exclusive jurisdiction.

For customers based in the United States, these Terms are also subject to applicable U.S. federal and state laws, and disputes may be resolved through arbitration at the option of either party.

10. Data Protection

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You can view our full Privacy Policy here.

11. Amendments to Terms

We reserve the right to update or modify these Terms at any time, at our sole discretion. Any changes will be effective immediately upon posting on the Site.

We will notify you of material changes by posting a notice on the Site's homepage or sending an email to your registered email address. Your continued use of the Site after the changes are posted constitutes your acceptance of the new Terms.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Company: Hangzhou Xuankaizi Advertising Co., Ltd.

Email: HangZhouBAG@outlook.com

Phone: +86 13221059054

Address: Room 1408-4, Building 4, Zhenaoyuan, Xixing Street, Binjiang District, Hangzhou City, Zhejiang Province, China

These Terms of Service are effective as of the date of publication.