Thank you for shopping at YoYoRoMall (operated by Hangzhou Xuankaizi Advertising Co., Ltd.). We offer a 30-day free return policy for all eligible products, to ensure your shopping experience is worry-free.

Return Information

You may request a return within 30 calendar days from the date you receive your order, in the following cases:

• When you receive the wrong product (incorrect item, size, or color)
• When you change your mind and wish to return the product (for eligible items)

Return Conditions

To be eligible for a return, the product must meet all of the following conditions:

• Unused, in the same condition as you received it
• With all original tags, packaging, and accessories intact
• Not damaged, stained, or altered in any way
• Proof of purchase (order number or receipt) is provided

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products
• Discounted or final sale items
• Gift cards
• Items damaged due to misuse, accident, or normal wear and tear

Refund Information

Refunds will be processed in the following cases:

• If the package is lost in transit (we will issue a full refund or send a replacement)
• If the product arrives damaged, defective, or not as described (we will issue a full refund or free replacement)
• After we receive and inspect your eligible returned product (we will issue a refund to your original payment method)

Refund Process

Once your return is received and inspected, we will notify you via email within 3-5 business days. If approved, the refund will be processed to your original payment method within 5-10 business days. Shipping fees are non-refundable unless the return is due to our error (wrong item, defective product).

Exchange Information

We offer exchanges for eligible products when you request to replace an item you have purchased. You may exchange for a different size, color, or style, subject to availability.

To request an exchange, please contact us at HangZhouBAG@outlook.com within 30 days of delivery, with your order number and the item you wish to exchange for.

Exchange shipping fees will be covered by the customer, unless the exchange is due to our error.

How to Return

1. Contact our customer service team at HangZhouBAG@outlook.com with your order number and reason for return.
2. We will provide you with a return authorization and return shipping address.
3. Pack the product securely with all original tags and packaging.
4. Ship the item back to us (we recommend using a trackable shipping service).
5. Once we receive and inspect the item, we will process your refund or exchange.

Contact Us

If you have any questions about our return and refund policy, please contact us:

Email: HangZhouBAG@outlook.com

Phone: +86 13221059054

Company: Hangzhou Xuankaizi Advertising Co., Ltd.

This policy is effective as of the date of publication and is subject to change without notice.